HAIRWEGLOW

Returns & Exchanges

To request a return or exchange, contact orders@hairweglow.com within 7 days of receiving your order.

Return condition

Items must be unused, in their original condition and original packaging. Please inspect your hair before installing, washing, cutting, coloring or otherwise altering it.

How to request a return

  1. Email your order number, the item you want to return and the reason.
  2. Wait for our return instructions and return address before sending anything back.
  3. Keep your shipping receipt and tracking information.

Return shipping

For a change-of-mind return, the customer pays return shipping. Original shipping charges are not refundable for change-of-mind returns. If an item is incorrect, damaged or defective, contact us with your order number and photographs so we can review the issue and provide instructions.

Refunds and exchanges

We will email you after the returned item has been received and inspected. Approved refunds are sent to the original payment method. Your bank or payment provider determines when the credit appears. Exchanges depend on product availability.

For help, email orders@hairweglow.com.